FAQs

Payment

What is the payment method?
Our Payment gateway is operated by SGEPAY Pte. Ltd. (“SGEPAY”). The payment methods are prescribed below and on the checkout page.
What cards are accepted?
The following cards are accepted:
– Visa
– MasterCard
– UnionPay

The following ePayment wallets are accepted:
– Alipay
– WeChat Pay

Do you accept credit cards issued outside of Singapore for payment?
Yes, credit cards issued by banks outside of Singapore are accepted
Do you keep my credit card details?
No, we do not keep credit card details. Only transaction details are kept.
How should I make payment?
You need to provide the following upon payment:
– Cardholder name;
– Card number;
– Card expiry date; and
– CVV code.
Once the above-mentioned details are entered, the OTP page will appear to enable you to key in your OTP.

Account

How do I access my account information?

You can visit https://biovectrol.com/my-account/ to access to your account information.

How do I reset my password?

You can reset your password via My Account, click account details

or

Visit https://biovectrol.com/my-account/edit-account/
Type in your new password and click save changes

Will my information be shared with third parties?
No. Your information will be secured in our database.
What should I do if I face problems logging into my account?

Please contact us at info@biovectrol.com and provide us more details. We will get back to you as soon as possible.

Can I make purchase as a guest instead?

Yes, you can make a purchase as a guest without creating an account. However, we encourage you to create an account with us if you are going to make any purchase in the future.

If the customer places order without login or sign up, he is not able to keep track of his order status.

Orders, Deliveries and Refunds (Applicable for Local Deliveries Only)

Is there a minimum order requirement?
There is no minimum order requirement.
Which logistics company do you use for delivery?
We use Singapore Post for our deliveries.
How much is the delivery charge?

The delivery charges will be automatically calculated according to the gross weight of your order and will be shown on the checkout page. For deliveries to overseas, it is your responsibility to pay the customs and tax charges if incurred.

How can I track my order?
You can track your order by clicking on “Track Order” button.
What is the delivery time after I placed my order?
Your order is subject to availability of the product. We will make every reasonable effort to deliver the product to you within the delivery timeframe. All delivery timeframes given are based on estimation and delays can occur. The time for delivery shall not be of the essence, and we shall not be liable for any delay in delivery howsoever caused.

On average under normal circumstances, our timeframe are as follows:

Goods Preparation in Warehouse Delivery – Island wide Singapore Delivery – ASEAN & ASIA countries & regions1
within next 1 – 2 working days Delivered by 2 working days after goods are dispatched from warehouse As per time frame indicated at checkout page

Note 1: ASEAN & ASIA countries and regions include: Malaysia, Indonesia, the Philippines, Thailand, Vietnam, Brunei, China, Hong Kong, Taiwan, Macao, South Korea, Sri Lanka, Laos, Cambodia, Myanmar, Nepal, Pakistan, India, Japan, Australia, New Zealand.

Please ensure all your contact & address info filled are correct and accurate. Delivery of the products shall be made to the address you specify in your order.

Can I request for Tax Invoice?

Our tax invoice will be provided upon request. Please send us an email to info@biovectrol.com  with the subject “Request for Tax Invoice for Order #xxxxx”. We will respond your email within 3 working days. Our tax invoice will be sent as attachment via replied email. Please note that the softcopy of our tax invoice is deemed as original copy.

Can I request for refund or replacement?
Refund and replacement are only applicable for purchase and delivery in Singapore.

It is our internal quality assurance policy to ensure every goods is physically in good order when we pass it to the courier. It is your responsibility to check your order upon delivery.

For damages occurred during the delivery that do not affect the use of the products (such as dents, scratches, or smear), no refunds or replacement will be entertained.

For damages occurred during the delivery, such as broken sprayer head that affects the use of the product, upon mutual agreement and with the adequate proof of provided, we will remedy the problem by either a replacement or refund.

The timeline for requesting replacement or refund shall be within 7 days upon goods delivered. All refunds are conditional upon our acceptance of a valid return of the Product. The delivery cost incurred from return of the Product will be borne by the customer.

For damages caused by human error during usage, no refunds or replacement will be entertained.

How can I get my refund?
Refunds that are mutually agreed and approved by us will be processed within 30 days from the time payment was successfully completed.

All refunds will be made via PayNow into the individual’s PayNow account provided that complete and accurate account details are provided to us.

What will happen if my payment is failed or did not go through successfully?
If you fail to make payment pursuant to the payment method elected or payment did not go through successfully or payment is cancelled for any reason whatsoever, we are entitled to cancel your order or suspend delivery until payment is made in full.
What shall I do if I receive a non-conforming product?
It is your responsibility to inform us of the non-conforming goods within 7 days upon goods delivered, and make sure that the original packaging of the Products are intact.

Please send us an email to info@biovectrol.com with the subject “Report of Non-Conforming Goods for Order #xxxxx”. We will respond your email within 3 working days. We will offer you either of the following options:

Option 1: Replacement of Product with the delivery cost incurred to-and-fro borne by our Company.
Option 2: Full refund of the price paid for the non-conforming Product.

Can I order in bulk?
Bulk order means an order for any product that comprises quantities of beyond 24 units, unless otherwise stated in writing by our Company.

For bulk orders, you may contact us directly via email to info@biovectrol.com  with the subject “Inquiry for Bulk Order”.

How to Use Bio-X® Products

How to open a new bottle of Bio-X?
Product Photo Instructions to open
Bio-X 3-in-1 Aerosol (300ml and 600ml)
Bio-X 3-in-1 VOC-Free Aerosol (300ml)

Bio-X Lullaby Hand Spray (220ml)

 

 

Bio-X d’Bug (220ml)
Bio-X Eden (500ml)
Product
Bio-X 3-in-1 Aerosol (300ml and 600ml)
Product
Bio-X 3-in-1 Aerosol (300ml and 600ml)
Photo
Instructions to open
Product
Bio-X Lullaby Hand Spray (220ml)
Photo
Instructions to open
Product
Bio-X d’Bug (220ml)
Photo
Instructions to open
Product
Bio-X Eden (500ml)
Photo
Instructions to open
How often & where should I use Bio-X?
The best way to apply Bio-X is to spray it thoroughly throughout the whole indoor area, including ceiling, walls, curtains, furniture, sofa, bed, carpet, chairs, all surface (inside & outside) of kitchen cupboards, toilet, drainage outlet, shoe rack. It is important to spray Bio-X into all craves & gaps. This will create an overall protection for the whole house from insects, i.e. cockroaches, mosquitos, flies, ants, etc. Thereafter, spray Bio-X once every 2 weeks or anytime deemed as necessary
Why is there white foam coming out when I spray Bio-X?
Bio-X is water-based. The white foam is the result of not shaking the bottle well before spraying. Once it is shaken well, there will be a fine and even mist produced from the nozzle.
What is the smell of Bio-X?
Bio-X is formulated using various types of botanical extracts with de-ionized water as solvent. Bio-X does not contain any artificial fragrance which is derived from chemicals. Instead, it consist of the smell of botanical extracts, of which pine oil & lemon extract are the most distinctive.
How long can one bottle of Bio-X last?

It depends on how often you use Bio-X and how much volume you spray each time.

In general:

Product Application

Bio-X 3-in-1 Aerosol (600ml)

 For 1st time overall & thorough treatment of the whole house: 1 bottle of Bio-X 3-in-1 aerosol 600ml is good for a standard 2-bedroom flat.

Bio-X 3-in-1 Aerosol (600ml)

 For repeated maintenance: 1 bottle of Bio-X 3-in-1 aerosol 600ml is good for 2 months
Bio-X Lullaby Hand Spray(220ml) For eliminating bedbug problem: 1 bottle of Bio-X Lullaby is good for a King-size bed (incl. treatment of all sides of mattress & bed frame; spraying until wet)
Why should we use a multi-function product?
Harmful elements such as insects, germs, fungus/mould and foul smells are interlinked to form an unhealthy and complex web. Eliminating one usually does not remove the other. Hence, a hygienic and healthy surrounding requires an effective multi-functional solution to remove all harmful elements.
Should I leave the room after spraying Bio-X?
It is not necessary to leave your room after spraying Bio-X. Bio-X is tested & proven to be safe and non-poisonous on human. It is completely safe for people to stay inside the room after spraying Bio-X. For Bio-X 3-in-1 aerosol, it contains gas propellant and a mixture of botanical extracts. The strong smell is the result of the disinfectant properties of the botanical extract. We recommend those who are sensitive to pungent smell to leave the room and re-enter after 10 minutes.
Can Bio-X kill rats?
Bio-X is safe for human, mammals & birds. Rats are mammals, so it does not kill them. However, rats do not thrive in a hygienic & clean environment.
Is it safe when I accidentally spray Bio-X onto food & cooking utensils?
Bio-X is safe & non-poisonous for human, therefore the food is safe for consumption.
Can Bio-X 3-in-1 kill mites? What types of insects can Bio-X kill?
Bio-X 3-in-1 can kill a wide range of insect pests, including mites, cockroaches, mosquitos, houseflies, flea, ticks, and ants. Besides killing the adult insects, Bio-X also kills insect larvae & eggs, helping to break down their breeding cycles. Bio-X can also eliminate the fungus, bacteria and viruses that are carried by the insects.
Can Bio-X be sprayed on skin?
Yes, it is safe to spray Bio-X on skin. As Bio-X is a water-based and non-poisonous multi-functional product, we recommend spraying Bio-X on your clothes and skin when you go for outdoor activities to protect yourself from insect bites such as from mosquitos, flies and other insect pests.
Can Bio-X be sprayed on fabric?
The water-based Bio-X is ideal for fabrics, wooden and leather furniture and does not stain. Bio-X can be sprayed on sofa, cushions, carpets, curtains, blankets, pillows, and mattress. Leave it dry after spraying in a well-ventilated room.
Why are the cockroaches not killed immediately when I spray Bio-X on them?
Bio-X does not contain any “Knock Down Agent”, a chemical agent that added in many pesticides for its fast effect. Knock Down Agent is carcinogenic. The acting time for all types of pesticides on insects, taking cockroach as an example, is about 9 minutes.
Does Bio-X contain alcohol? Is it safe to use for babies?
All our Bio-X products do NOT contain alcohol OR chloride. Bio-X is truly water-based and is safe for babies.
Is Bio-X safe for my pets?
Bio-X is tested & proven to be safe for all mammals & birds & plants. It is safe for all mammal pets, such as dogs, cats, rabbits, guinea pigs, horses, birds, chicks, ducks, geese and pigeons. However, please refrain from using Bio-X on tortoise, fish & prawns.
Can Bio-X remove the bad odour and foul smell?
Bio-X has strong anti-bacteria & anti-fungi property, which can eliminate more than 99.99% of bacteria & fungi. The bad odour & foul smell are generated from bacteria & fungi. Therefore, Bio-X can nip the problem in the bud. On the contrary, most commercial deodorisers contains artificial fragrance and alcohol. They only mask the bad odour (meaning the bad odour is still present) making the affected surrounding even worse.
Is there a Bio-X product made from botanical extracts only? What are its functions?
Product Functions
Bio-X Kleanze(200ml,300ml & 1L
  • Kills > 99.99% bacteria
  • Kills > 99.9% viruses
  • Anti-Fungus
  • Deodorizer
  • Insect Repellent
Bio-X Lv Shield (295ml)
  • Water-based formulation does not stain
  • Effective against bacteria & viruses
  • Remove bad odours: such as, cigarette smell, food smell, pet smell, etc.
  • Repel pests: such as cockroaches, spiders, etc.
Bio-X Eden (500ml)
  • For Indoor & outdoor plants & flowers
  • Anti-virus; Anti-fungus; Anti-bacteria
  • Insect Repellent
  • Ovicidal & Larvicidal
  • Soil Conditioner
  • Plant-growth Enhancer
Do I need to dilute Bio-X Kleanze+ before use?
Bio-X Kleanze+ 200ml is in concentrated form. You will need to dilute it with water using the correct ratio indicated on our label before use.

Our Terms and Conditions

Product Information, Pricing and Payment
All Product prices are shown in Singapore dollars and are inclusive of Goods and Services Tax. Prices of Products may change from time to time and any promotional discounts or offers may also be withdrawn at any time without notice.

Payment for all orders shall be made in Singapore dollars.

From time to time our Company may run promotions, surveys, privileges and other programmes, subject to additional terms and conditions. Promotions, privileges and programmes are only valid for the specified time period and while stocks last basis. The benefits, discounts, offers, gifts, complimentary items, Vouchers, promotion codes, rebates, redemptions and privileges are non-redeemable for cash, non-transferable, non-assignable and non-exchangeable.

Where any free gift is offered as part of a promotion, the free gift is offered on a “first come first serve” basis and while stocks last basis. No cash or credit will be offered in lieu of the gift. Any change to these Terms and Conditions of Sale will take effect immediately, unless stated otherwise.

Where you are permitted to return any Product to our Company for a refund and such product was originally purchased under a promotion or discount, you will only be refunded the amount that you originally paid for such Product. Further, any free promotional gift given with an order must also be returned if you are returning
the Product(s) to which the gift related.

Our Company’s decision on all matters relating to promotions, discounts, Voucher Codes and other privilegesis final and binding.

Questions and complaints

If you have any questions or complaints, you may either contact us directly via email to info@biovectrol.com or contact using the “Contact Us” page on the Platform, as applicable

Comments, Feedback and Other Information
You may provide or submit comments, feedback, suggestions and other content or information (collectively, “Comments”) so long as the content is not illegal, criminal, immoral, inappropriate, hateful, obscene, defamatory, offensive, violent, abusive, political, religious, infringing or disrespectful in nature, and does not consist of or contain software viruses, solicitation or any form of “spam.” You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a Comment. Our Company reserves the right (but not the obligation) to review, remove or edit such content.
Your Compliance
You agree to comply with any and all the guidelines, notices, operating rules and policies and instructions pertaining to the purchase of Products through the Platform, as well as any amendments issued by our Company, from time to time. Our Company reserves the right to revise these guidelines, notices, operating rules and instructions at any time and you are deemed to be aware of and bound by any changes to the foregoing upon our publication on the website.
Disclaimers & Limitation
To the fullest extent permissible pursuant to applicable law, our Company disclaims all warranties, express or implied, including, but not limited to, implied warranties of satisfactory quality, merchantability or fitness for a particular purpose, compliance with description, or the warranty of non-infringement. Without limiting the
foregoing, our Company does not warrant that the functions contained in or access to our platform, services, content or other content will be timely, quality, suitable, available, accurate, uninterrupted, error-free, or without omission, that defects will be corrected, or that the Platform, services, or content are free of viruses or other
harmful components.

Our Company is entitled at any time, at our sole and absolute discretion and without prior notice, to add, vary, terminate, withdraw or suspend the operation of the whole or any part or feature of the Platform or services without assigning any reason.

TESTIMONIALS

Hear what our customers have to say about Bio-X® products.

My family has been using Bio-X® product for the past six years. They said not only does Bio-X® products smell pleasant, it also serves as disinfecting agent that helps kill harmful bacteria and germs on surfaces.

Personally, I am using Bio-X® Eden for my plants right now, after searching for an organic, non toxic plant supplement online. Ever since I started using the product, I have seen reduction in pest infestation, and my plants have been growing strong and well.

Marcus Teo,
Bank Relationship Manager
I was delighted to chance upon Bio-X® many years ago. This multi-functional, eco-friendly product is powerful in eliminating harmful elements, yet gentle enough for my pets and my surroundings. I use it in my home, such as litter box, cushions, and even my kitchen top before I knead my favourite pasta dough. It is also enlightening to know that Bio-X® is an pro-environment company with great values, and I feel assured turning to Bio-X® to keep my family and friends safe in times of pandemic.

Jeanette Kong,
Account Manager
“14 times safer than salt” was the statement that jumped at me, when I was first introduced to the product. When I started using the product on many of my fabric-based furnishings, such as carpets, sofa and curtains, I grew to appreciate Bio-X® promise of safe and stain-free formulation. It leaves a refreshing and non-sticky feel on the areas I have sprayed on, and it is effective in keeping insects out so far. I have tried a few products and I have used it in my house and car. My favourite for now is the 3-in-1 Handspray, as it is versatile and easy to use.

Ling Lee Sze,
Freelance Designer and Stay-at-Home Mum

In Harmony with Nature

  • Purer Air Quality

    Does not contribute to "sick house" syndrome

  • Water-Based Formulation

    Ecologically Balanced

  • Biodegradable

    Environmentally Friendly